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FAQ

Frequently Asked Questions 

Here's are a few of the most common questions we encounter:

 

  • Do you crush grains to order?

    Yes! We will always ask if you want your grains milled.  When purchasing grains from our online store, you'll have the option of chosing 'milled' or 'whole' for each malt you add to your cart, and if you're putting together a custom recipe you can select whether you'd like the entire recipe milled together.  If you're a registered customer, and you want to pick up an order in-store, you can also email us a recipe at anytime  and we will have it ready for you to pick up within a few hours.

  • If my recipe only calls for an oz of a specialty malt, do I have to buy a whole pound?

    Currently our online store allows malts and grains to be added to your cart by the pound and by the ounce!  We also have a "BeerBuilder" application in development that will allow you to build a recipe right down to the ounce, and will add that recipe to your cart as a single item.  You currently also have the option of emailing us your recipe, and we will make it up for you as a custom order, provide you a shipping quote, and bill you through PayPal.

  • Do you have a physical store, or are you online only?

    Yes!  We have a physical store located in Chilliwack, BC, Canada, open from 9:30am - 5:00pm Monday to Friday, and 10:00am - 4:00pm Saturdays.  If you're in the area, come check us out at #307 - 44500 South Sumas Rd.

  • Can you expedite shipping?

    We chose the cheapest shipping method by default, but if you request expedited delivery, we can certainly accommodate you. We have found in the past that in Canada and the USA, using a priority shipping method can often double the cost of shipping, and usually only reduces shipping time by a single day - so in our experience, it's not usually worth it. Australia is definitely an exception to this rule; Expedited delivery might cost an extra $20, but it can cut a week or more off the delivery time.

  • What is your return policy?

    If you are unsatisfied with any aspect of your order, please let us know within 30 days and we will do everything we can to make it right, whether that means shipping replacement items at our cost, issuing a refund or replacing an entire order, we want to make sure you're happy with our products and service! If you need to return an item, please contact us within 30 days and we'll make arrangements. If an equipment item breaks or malfunctions within 60 days of your order, please contact us to arrange for a replacement. We can not replace perishable ingredients after two weeks.

 
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